Shipping & Returns Policy

At Intercel Pty Ltd, we are committed to providing reliable and timely delivery of our wireless communication products. This Shipping & Returns Policy details our practices in relation to order processing, shipping, and returns.

1. Order Processing

• Orders are generally processed within 1–2 business days of receipt, subject to stock availability.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Customers will be notified promptly if an item is out of stock or delayed.

2. Shipping

• Domestic Shipping (Australia):
  We deliver across Australia using reputable courier and postal services. Standard delivery times are 2–7 business days, depending on location. Regional and remote areas may take longer.
• International Shipping:
  International orders may be available upon request. Delivery times vary by destination and may be subject to customs clearance. Customers are responsible for any applicable duties, taxes, or import fees.
• Shipping Costs:
  Shipping charges are calculated at checkout and are based on the weight, size, and delivery location of your order.
• Tracking:
  Customers will receive tracking details once the order has been dispatched.

3. Returns & Exchanges

We want you to be satisfied with your purchase. If you are not completely happy, please review the following terms:

• Change of Mind:
  Returns for change of mind must be requested within 30 days of receipt. Items must be unused, in original packaging, and in resalable condition. Shipping costs are non-refundable, and return shipping is at the customer’s expense.
• Faulty or Damaged Products:
  If you receive a product that is faulty, defective, or damaged upon arrival, please contact us within 7 days of delivery. We will arrange repair, replacement, or refund in accordance with the Australian Consumer Law (ACL).
• Exclusions:
  Certain products may be exempt from return due to hygiene, customisation, or licensing restrictions.

4. Refunds

• Approved refunds will be processed via the original payment method.
• Please allow 5–10 business days for refunds to appear in your account, depending on your financial institution.

5. Warranty

Many of our products come with a manufacturer’s warranty. Please refer to product documentation for warranty terms. Warranty claims will be handled in line with the manufacturer’s policy and the Australian Consumer Law.

6. How to Initiate a Return

To request a return, please contact us with your order number and details of the issue:
Intercel Pty Ltd
Website: www.intercel.com.au
Email: info@intercel.com.au
Phone: +61 (03) 9239 2000